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We are the right choice for your new car service in Goondiwindi

Buying a new car is one of life's major investments, so proper care is essential. In addition to regular cleaning and interior detailing, it's crucial to select the right service provider to maintain your car's health and uphold the manufacturer's warranty.

Why Service your New Car at Border Mechanical in Goondiwindi?

The freedom to choose your car service provider is a valuable right under Australian Consumer Law. You can service, maintain, and repair your vehicle at competitive prices without worrying about invalidating your warranty. Here’s why Border Mechanical should be your top choice:

  1. Qualified Professionals: Our mechanics are fully qualified and Auto-Tech trained, ensuring they stay up-to-date with the latest automotive service techniques.
  2. Quality Parts and Fluids: We use high-quality Repco branded parts and products that meet stringent standards and come with our Nationwide Warranty.
  3. Warranty Compliance: All services adhere to the manufacturer’s specifications, preserving your car’s warranty.
  4. Convenient and Reliable: Enjoy peace of mind with service from a reputable provider in Goondiwindi, without the hassle of returning to the original dealership.

Understanding Your Rights and Warranties

It’s essential to be well-informed about the various warranties and your statutory rights:

  • Statutory Warranty: Also known as a Consumer Guarantee, this provides automatic protection under Australian Consumer Law. It cannot be overridden by manufacturer or express warranties.
  • Manufacturer Warranty: Offered by the car maker, it often includes terms that must be met to stay valid.
  • Extended Warranties: These are typically added by dealers and may come with extensive restrictions or provisions, often providing little additional benefit over statutory rights.

When buying a new car, be cautious of additional warranties offered by dealers. They can come with long-term contracts that may not offer significant advantages and can limit your service options.

So at the time of sale, be alert for new car dealers who may try to factor in “express” or “extended” warranties, often for free. Most of the time these ‘supplemental' warranties may include quite extensive restrictions or provisions, and are not always very clear. Many times these additional extras provide little or no additional benefits over and above the consumer's basic statutory rights and can tie the unwary buyer into a long term agreement with a particular new car dealership.

Such additional extras are very unlikely to bring attention to the potential negative aspects involved with taking a new car back to the dealer for service or repair. This includes how far you will have to drive to get your car serviced or longer waiting times due to fewer available service locations or mechanics.

Choosing Border Mechanical for Your New Car Service

At Border Mechanical, we understand the importance of your investment and are dedicated to providing top-notch service that complies with all warranty requirements. Our mechanics use only high-quality parts and fluids, ensuring your vehicle receives the best care possible.

Check out our frequently asked questions below for more information on New Car Service and warranties. If you need to know more, the AAAA website and ACCC website have some great information too.

New Car Service Frequently asked questions

What is a consumer guarantee?

Under Australian Consumer Law (ACL), you are protected by a Consumer Guarantee which takes into account purchase price, realistic expectations of when a failure might occur, advertising claims and the conditions under which a vehicle should operate. Previously known as a Statutory Warranty, the Consumer Guarantee does not have a specific time limit associated with it nor can it ever be replaced by a manufacturers warranty, which is in addition to the Consumer Guarantee.

What is a manufacturers warranty?

Manufacturers warranties are essentially a promise to the buyer that the new vehicle will be free from defects for a specific time and that any such defects will entitle buyers to a repair or other compensation. According to the Competition and Consumer Act (2010), such warranties cannot state that a vehicle must be returned to an authorised dealer for service.

What is an express or extended warranty?

Often new car dealers will try to include "express" or "extended" warranties, sometimes for free, in the purchase of your new vehicle. These ‘extra' warranties are in addition to the manufacturers warranty and may include quite specific restrictions or provisions, usually in unclear or confusing language. Many of these contracts actually provide little or no additional benefits over and above the consumer's basic statutory rights and can tie the unwary buyer into a long term agreement with a specific car dealership. Extended warranties can (and often do) restrict you to a specific dealership, which can have its drawbacks.

Can Border Mechanical service my new car without voiding the warranty?

There is no requirement to service your car at a manufacturer’s dealership to preserve;

  • Any manufacturer’s warranty (that may apply to your vehicle).
  • Any state or territory based statutory warranty (that may apply to your vehicle).
  • Your rights to Consumer Guarantees (formerly known as implied statutory warranties).

What steps will Border Mechanical take to protect my warranty?

Border Mechanical are fully qualified to carry out log book servicing, and we ensure all work is performed according to the manufacturer’s specifications, using appropriate quality parts, fluids and lubricants where required - meaning the manufacturer's warranty remains intact. In addition, all work carried out by Border Mechanical is backed by the Repco Authorised Service Nationwide Warranty.

Can Border Mechanical stamp my logbook?

Border Mechanical can and will stamp your log book to verify the work has been conducted by fully qualified staff according to manufacturer’s specifications, using appropriate quality parts, fluids & lubricants.

Will having my car serviced with Border Mechanical help maintain the value?

It goes without saying that a vehicle that has been well taken care of will maintain its value better than a poorly maintained one. Proof of a regular, properly adhered to service schedule will add further supporting evidence the car is in good condition. In addition to maintaining your warranty with correct service procedures, Border Mechanical will stamp your logbook, which can prove invaluable should you ever decide to sell the car.

What about extended warranty or service plans?

Motor vehicle dealers sometimes offer their own extended (or express) warranties on vehicles. These extra warranties often begin after the manufacturer’s warranty and may stipulate that the vehicle must be serviced by the actual dealer offering the warranty. They are generally within their right to impose this condition, but the buyer should beware, such warranties are not always what they seem. Border Mechanical will be happy to advise you on the conditions and relative value before you commit to any service plan.

Make the right choice for your new car service in Goondiwindi with Border Mechanical. We ensure your vehicle gets the professional care it deserves, all while maintaining your warranty and statutory rights.

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